Don’t hesitate to get in touch with any concerns or queries you may have.
Our team is happy to help over the phone or will get back to your message ASAP. Let us know how we can help you and your loved ones.
It’s very common that family members spot the need for care while their loved one is adamant that no care is needed.
It’s completely understandable that someone who has been fiercely independent for so long would be apprehensive about needing to rely on others for support.
This can make talking to your loved one about care a tricky conversation, and one that few of us are prepared for.
Our Guide to Talking to a Loved One About Care will help you handle these conversations with empathy, compassion and with greater confidence.
Abney & Baker is more than just a care company.
We’re a community that takes pride in our carers, fostering an environment that allows them to give the best possible care to our clients.
With a staggering 98% employee satisfaction score on indeed.com and glassdoor.com, we are committed to creating a fulfilling workspace for our carers.
In a world where care work is often under-appreciated, Abney & Baker stands out with a clear purpose: to make life better for our clients, carers, and the communities we serve.
As well as supporting our care team so that you are supported by happy, motivated carers, we invest heavily in training so that you get the highest quality of care too.
We have our own, fully-equipped training centre and an on-going training plan that gives our carers the skills they need to keep your loved one safe.
This approach has led us to a 99% client satisfaction score and multiple Top 20 Care Group awards from homecare.co.uk.
Click here to download our ‘Guide to Care at Home ’ to learn more about how we can support you and your loved one.
If we’re serious about being the most caring care company in the world, we can never put to much emphasis on what you, our clients and our clients’ families say about us.
Homecare.co.uk is our industry’s TrustPilot. All reviews are independently verified and are the words of genuine clients.
When someone is sufficiently impressed with the care we provide that they’re prepared to tell others about it, that’s what fills us with pride.
We’d love the opportunity to make life better for your loved one, and show you the kind of care that has won us Top 20 Home Care Group multiple times. These are awarded solely on homecare.co.uk feedback scores.
This is where it all starts.
You can’t expect high quality, empathetic, sensitive and thoughtful care from carers who are underpaid, overworked and unsupported.
We’ve set out from day one to be a company that cares about its carers and we’re immensely proud of the feedback they share on independent sites such as indeed.com and glassdoor.com
If you’re looking for a care company for your loved one, don’t just read the client reviews. Check out their carer reviews on these sites as well.
Back in the day, without ever planning to (long story), I worked for a large national home care company.
In this role, I witnessed first-hand what we all read about in the papers, that the care industry prioritised low wages and treated care staff poorly, leading to low morale and high turnover.
Far from saving money, they spent much more on HR and Recruitment to address the problem of carers leaving. I realised that if a company invested more in the pay and the good treatment of its care team, it would have happier, more motivated carers who, in turn, would deliver a better care experience for the clients and it wouldn’t need to pay a fortune for expensive HR and Recruitment teams.
I wanted this because of my own experience of finding and managing care for my father who had Parkinson’s.
It was personal. This would be the kind of care I would have wanted, but couldn’t find, for him.So, in 2015, I left my job and founded Abney & Baker, a care company that cares for its carers so that they can go above and beyond to care for our clients.
Our business has a clear purpose; to make life better for our clients, carers, and communities and a mission to be the most caring care company in the world. We also have a clear set of values that aren’t just empty words, they guide every decision and action we take:
Caring for our carers so that they can go above and beyond to care for our clients is an approach that works; today we have a staggering 98% employee satisfaction score on indeed.com and glassdoor.com, a 99% client satisfaction score on homecare.co.uk and 2 Top 20 Care Group awards in the last 3 years.
For us, it’s these measures and the feedback we get from our clients and their families that matters more than anything.So here is my invitation to you. If stories in the media or previous personal experiences have left you thinking that you’ll never get the personal, empathetic, high-quality care you want for your loved one, I invite you to think again. Look at Abney & Baker, read what our clients and our carers have to say about us, and let’s chat about how we can make life better for you and your loved one.
Ian Willis, Founder and CEO
We were very nervous about instructing Abney & Baker as our mum who suffers from Alzheimer’s has not reacted well to other carers in the past, but we soon realised that mum was in safe hands. In fact, Abney & Baker had been recommended to us by a friend.
All of the girls who visited mum were lovely; patient, kind, courteous, understanding. All of the admin staff we dealt with were professional, understanding and extremely responsive. We had no concerns or issues whatsoever and I would not hesitate to recommend Abney & Baker.
The support provided by Abney & Baker made a big difference to our lives, during a very difficult period. We highly recommend this fantastic company.
I have been extremely impressed by the management and the staff team who are extremely caring, pleasant, friendly, professional and really get to know the person they are supporting, showing real understanding and empathy about how they would like to be supported being responsive to their needs. The staff team are genuinely interested in the person they are supporting and includes all the family members.